Economic realities demand your business find savings opportunities where ever you can. Optimization of spend in critical sector management categories is essential to the viability of many enterprises in such difficult times. A holistic approach to your companies procure to pay process will produce bottom-line results strengthening your businesses competitive position and providing your enterprise the margin needed to persevere through economic hardships during this current negative business cycle.
The mobility portion of your telecommunications spend category is one of those areas that is often increasing in cost while other categories are being radically reduced. New wireless technologies, increased capabilities, and an employee’s/management assumption Smartphone’s are a needed benefit by all forward thinking institutions. This makes the Power Twins of an automated/centralized procurement and Wireless Support/Help Desk service offering essential to both an accurate inventory/asset management as well as the best possible cost/usage optimization.
Power Twin Wireless eProcurement/Fulfillment
For these reasons it is vital to implement a procurement strategy that permits only corporate approved assets to corporate approved employees and into the wireless inventory to be tracked, device histories recorded, and monthly optimized.
Automating procurement and centralized control of wireless life-cycle management is a real key to overall asset/device optimization. A web-based procurement/fulfillment solution is the first step to the holistic Mobility Telecom Expense Management approach companies must require. Outsourced managed services by wireless fulfillment professionals will efficiently introduce the wireless devices into your company’s inventory meeting and exceeding all vendors SLA’s while provisioning the devices with your end-users needs being fully realized. The entire process is recorded, tracked, and reportable for inventory and expense management purposes.
Power Twin Help Desk/Wireless Support
Once your telecom assets have been accurately entered into your wireless inventory, it is crucial to continually maintain the inventory’s veracity. Help Desk is an important means by which you can preserve wireless device asset accuracy while establishing process efficiencies to optimize employee time/cost factors end-users inevitably require.
All employees using wireless devices will inevitably require assistance either from a provisioning standpoint and/or a move, add, change, or delete (MACD) perspective. In either case employees are being distracted from their core responsibilities. The more time these issues take to resolve the more time/labor costs are drained from your companies bottom-line. Help Desk professionals will take your employees call, enter a time,date and name stamped ticket on their behalf, allowing the end-user to get back to work, as your wireless support representative is solving the problem and gaining a timely resolution. A outsource professional help desk management team will collapse those labor time frames into efficient resolutions saving your enterprise both labor/time and spend. Freeing both your end-user and telecom team to focus on more important company required tasks is a desired result company’s should enjoy.
These power twins of eProcurement and Wireless Support will lay the essential foundation for true cradle to grave Wireless Mobility Management. Providing real muscle to your life-cycle wireless expense management system and a Best in Class optimization performance your company both needs and desires.